French shipping giant CMA CGM has signed a strategic partnership with technology company Infosys to accelerate the transformation of its information system.
Under the agreement, the seven-year partnership will aim to simplify and transform CMA CGM’s IT applications and improve customer service excellence.
As part of the deal, and at the request of CMA CGM, Infosys will open a center for development and innovation in Marseilles, as well as take over the CMA CGM IT development center in Dubai, allowing it to strengthen its presence in the Middle East.
Additionally, Infosys will provide CMA CGM with the skills needed to maintain its applications and develop its SAP projects, and with new high value-added technologies that will improve its agility and responsiveness.
As part of its ongoing digital transformation, CMA CGM will use Infosys Nia’s artificial intelligence platform and its scalable automation platform, AssistEdge, to modernize its customer service, improve the execution processes and improve its internal performance.
“Innovation and digitalization are at the heart of our strategy. Our ambition is to create a competitive advantage by offering our customers state-of-the-art technologies. The partnership with Infosys is key to attaining this objective. By setting up their Center for Innovation in Marseille, CMA CGM, as well as the region, will benefit from both their expertise and their proximity,” Rodolphe Saadé, CEO, CMA CGM, said.