US-based cruise operator Norwegian Cruise Line Holdings (NCLH) and Finnish technology group Wärtsilä have signed a renewal of their existing performance-based service agreement.
The renewed service agreement, signed in May 2017 and relevant to the maintenance of 45 Wärtsilä engines installed on ten NCLH vessels, extends from scheduled maintenance and spare parts to training programs and from annual audits to monthly key performance indicator reviews, which measure the performance of Wärtsilä against the jointly set targets.
The agreement spans over two years, with a renewal option for three additional years, according to Wärtsilä.
As informed, the contract provides Wärtsilä’s Dynamic Maintenance Planning (DMP), so that engine maintenance can be carried out according to actual needs, enabling optimal availability and minimal risk of disruptions. Condition Based Maintenance (CBM) optimizes the availability, reliability and performance of Wärtsilä engines on NCLH vessels through the diagnostics of key parameters and on-time decision support.
“We are happy to continue the improvement of operational reliability and availability of NCLH vessels. Our shared commitment to ship efficiency, highest maintenance standards and safety of the ships enables Wärtsilä to fulfill the needs and expectations of NCLH,” Walter Reggente, Vice President, Wärtsilä Services, Americas, commented.
The contract covers a broad scope of services, including maintenance planning, periodic technical surveys, dedicated technical support and expertise for major overhauls, spare parts supply and workshop services. In addition, Wärtsilä offers NCLH performance guarantees, such as Response Time Guarantee and Quality Guarantee, which ensure that the contractual performance targets are met.
Wärtsilä said it continues to provide training to the NCLH crew. The training ensures that the vessels’ engines are maintained to the highest standards, and the crew is able to work in full coordination with Wärtsilä’s technical team.
“Overall, the partnership is focused on safe operation of the vessels,” Wärtsilä explained.