Quality with distinction: Yesterday, the port company Buss Port Logistics (BPL) received the ISO 9001 certificate from Germanischer Lloyd (GL) for its quality management system. With this, the certification organisation confirmed that the management practices at Buss meet the requirements of the international standard DIN EN ISO 9001:2008.
The standard stipulates the requirements for the implementation and maintenance of a quality management system. In particular, management aspects such as customer orientation, continuous improvement, process orientation and leadership responsibilities are considered.
Buss Port Logistics has introduced the quality management system in recent months and auditors from GL Systems Certification have now tested its implementation. The practical implementation was closely scrutinized by means of discussions with employees at all levels and the inspection of documents – not just at the Buss headquarters in the port of Hamburg but also at various docks. With positive results: Yesterday Dr Ulrich Ellinghaus, Manager of GL Systems Certification Germany, handed the ISO 9001 certificate to Heinrich Ahlers, Chairman of the BPL Board of Management.
The quality management system at Buss Port Logistics has been constructed in a process-orientated way. The employees were involved as early as the planning phase, and the quality policy was announced using internal communication measures such as notices, posters and cups. Internal audits were also carried out independently. Measures derived therefrom lead to continued improvement.
“Certified quality management demonstrates that a company operates reliably and complies with clear quality standards – as in the case of Buss Port Logistics,” said Dr Ulrich Ellinghaus, Head of GL Systems Certification in Hamburg. “The auditors could see that quality management at Buss is successful on all levels.”
“Quality always comes first at Buss. The certificate now shows the outside world what we experience within the company every day”, said Heinrich Ahlers.
Source: GL, July 27, 2012